The Athens International Airport (AIA) has been awarded the best airport in southern Europe, as part of the Skytrax World Airport Awards. The award comes a few weeks after AIA was labelled as the best airport in Europe for customer experience by ACI World.
The Skytrax awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period. The survey was held from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
