EU Consumer Rights Travelling by air? The EU has you covered

Travelling by air? The EU has you covered

Consumers travelling by air are protected by EU legislation.

In the event of a flight delay, loss or damage to luggage or the cancellation or overbooking of a flight, there are provisions in EU directive 261/2004 says the legal advisor of the European Consumer Centre Anastasia Stylianidou. In her interview she outlines the time limits which apply and are intended to ensure fair treatment of passengers.

Airlines are obliged to inform passengers on their rights and what compensation they are allowed. Should the airline not compensate the passenger, then the European Consumer Centre intercedes she added. If the delay is at night, the airline must make arrangements to accommodate passengers in hotels.

Yiorgos Mavroyiannis of the Commerce Ministry explains what protections are in place under EU laws to protect consumers who travel on packages and which are not in line with the contract or which are took expensive. He said the law, in line with EU requirements, has been in force for one year. It is an amendment of a previous law so as to take into consideration the changed landscape and particularly the use of the internet.

Top Stories

127 new cases of COVID-19 on Wednesday

The Health Ministry announced 127 new COVID-19 cases on 21 October, out of 3,309 laboratory tests, taking confirmed infections to 2, 966. The break-down of...

Non-reversible damage to the sight of five patients operated for cataract

The damage to the sight of five out of the eight patients who were operated for cataract and presented serious complications due to infection...

Committee to prepare list of animals for pet shops; reactions

For the first time in Cyprus a list will be prepared with the animals that can be sold in pet shops, however, the issue...

Medical Association on Cyprus’ epidemiological situation

The Cyprus Medical Association is once again asking the public and businesses to make sure not to violate any protocols and to dutifully respect...

15-year-old missing since 20 October (PHOTO)

Police are looking for 15-year-old Antzel Ioannou, who has been reported missing from her place of residence in Nicosia since yesterday, 20 October. Ioannou is...

Taste

Squash soup

Ingredients: 1 kg pumpkin, cut into small cubes, approximately 5 cups 2 medium (400g) sweet potatoes, cut into cubes, approximately 2 ½ cups 1 chopped leek, only...

Mezedes

No visit to Cyprus is complete without enjoying the traditional meal of many small dishes known as ‘meze’. This large feast, which has been a...

Prawns with fried cheese, barley shaped pasta

Put the barley shaped pasta into a small pan with salted water, bring to a boil and when tender, drain. Peal the prawns leaving...

Salmon and shrimp sheftalies

Mix all ingredients for tabbouli in a bowl and keep to one side so flavours can combine. Prepare the sheftalies: wash and soak the casing...