News World Samsung retrieving all Galaxy Fold samples after defect reports -source

Samsung retrieving all Galaxy Fold samples after defect reports -source

Samsung Electronics Co Ltd is retrieving all Galaxy Fold samples distributed to reviewers to investigate reports of broken screens, a day after it postponed the phone’s launch, a person with direct knowledge of the matter said on Tuesday.

The retrieval comes as the world’s biggest smartphone maker met with embarrassment ahead of the foldable device’s U.S. release on April 26, with a handful of technology journalists reporting breaks, bulges and blinking screens after a day’s use.

The South Korean tech giant postponed the handset’s launch for an unspecified period of time while it investigated the matter. It said initial findings showed the issues could be associated with impact on exposed areas of the hinges.

A representative declined to comment further on Tuesday.

A person with direct knowledge of the supply chain said KH Vatec conducted an internal review of hinges used in the Galaxy Fold and found no defects. The supplier declined to comment.

In March, Samsung released a video showing robots folding Galaxy Fold handsets 200,000 times for its durability test.

Samsung’s head of IT and mobile communications, DJ Koh, has repeatedly said foldables are the future of smartphones.

Though the issue does not hurt Samsung’s balance sheet, the postponement damages the firm’s effort to showcase itself as an innovative first mover, not a fast follower, analysts said.

In some cases, reviewers had peeled off a layer of film which they mistook for a disposable screen protector.

“It’s disastrous that Samsung sent samples to reviewers without clear instructions on how to handle the device, and that the firm needs to fix screen flickering,” said analyst Kim Young-woo at SK Securities.

One Samsung employee, speaking on condition of anonymity, said, “On the bright side, we have an opportunity to nail down this issue and fix it before selling the phones to a massive audience, so they won’t have same complaints.”

Samsung emailed pre-order customers upon delaying the launch, online outlets said on Twitter.

“Your pre-order guarantees your place in the queue for this innovative technology,” Samsung said in the email. “We’ll update you with more specific shipping information in two weeks.”

(Reuters)

Top Stories

Supporting or opposing Amy C. Barrett for the Supreme Court

An activist supporting the nomination of Amy Coney Barrett to the Supreme Court prays as counter protesters stand at the Supreme Court in Washington,...

Tonnes of carob stolen from Limassol Co-op carob warehouse

A total of 35 tonnes of carob were stolen from the Limassol Co-op carob warehouse, Philenews reported on Tuesday. Police also said the theft was...

Three injuries from two separate accidents in Paphos district

Three people were injured in two separate traffic accidents in Paphos district over the past 24 hours, Philenews reported on Tuesday. In the first one,...

UK study: Evidence of waning antibody immunity to COVID-19 over time

Antibodies against the novel coronavirus declined rapidly in the British population during the summer, a study found on Tuesday, suggesting protection after infection may...

Worldwide coronavirus cases cross 43.32 million

More than 43.32 million people have been reported to be infected by the novel coronavirus globally and 1,156,285​ have died, according to a Reuters...

Taste

Squash soup

Ingredients: 1 kg pumpkin, cut into small cubes, approximately 5 cups 2 medium (400g) sweet potatoes, cut into cubes, approximately 2 ½ cups 1 chopped leek, only...

Mezedes

No visit to Cyprus is complete without enjoying the traditional meal of many small dishes known as ‘meze’. This large feast, which has been a...

Prawns with fried cheese, barley shaped pasta

Put the barley shaped pasta into a small pan with salted water, bring to a boil and when tender, drain. Peal the prawns leaving...

Salmon and shrimp sheftalies

Mix all ingredients for tabbouli in a bowl and keep to one side so flavours can combine. Prepare the sheftalies: wash and soak the casing...