News World Reprieve for Thomas Cook's UK stores as Hays Travel deal saves up...

Reprieve for Thomas Cook’s UK stores as Hays Travel deal saves up to 2,500 jobs

Hays Travel will buy all of Thomas Cook’s British travel agent shops, potentially saving up to 2,500 jobs and providing a rare boost for high streets across the country.

Thomas Cook, the world’s oldest travel company whose shops have been a feature of British town centres for generations, collapsed last month, stranding tens of thousands of passengers as its UK business went into liquidation.

Hays Travel will buy all 555 stores as part of a deal brokered by insolvency advisers KPMG, and the privately-owned travel firm will look to re-employ former employees from Thomas Cook’s retail operations.

It also rejected the notion that high street travel agents are dying.

“We’re a successful business and because we’re independent and offer all tour operators, then we are optimistic that we will trade well … in all of the shops,” founder John Hays told reporters after the deal.

Thomas Cook collapsed after it became unable to service its debts and failed to convince banks to back a rescue plan in the face of changing customer habits and intense competition from low-cost airlines and internet companies.

It had created the largest chain of travel agents in Britain when it merged its retail operations with those of the Co-operative Group and the Midlands Co-operative Society in 2011.

Hays Travel, a family company which is jointly owned and managed by Managing Director John Hays and Chair Irene Hays, will now be taking that network on.


The 40-year-old firm based in Sunderland in north-east England reached sales of more than 1 billion pounds ($1.2 billion) in 2018.

Its management said it was optimistic the shops would prosper thanks to the firm’s distinctive approach, where employees have free rein to give each branch a distinctive character, often built through social media.

“The death of the high street travel is a question we’ve been asked for many years, but we feel we do something different to other high street travel agents,” John Hays told reporters.

“We live in a digital world … The Web was their enemy (at Thomas Cook), whereas if you ask the Hays Travel member of staff, they would say the Web is their friend, because we interact positively with it.”

Hays Travel currently operates just 190 of its own branches across the United Kingdom, employing 1,900 people.

The company said it had no plans to close any shops, but would evaluate the performance of each store going forward.

Hays Travel did not disclose financial details of the deal, other than saying it had been funded without taking on any debt.

Ryanair boss Michael O’Leary last week said the business models of both tour operators and travel agents were dead as no young people bought holidays from them.

Irene Hays said her company’s data showed differently.

“There has been a huge resurgence in package holidays in recent years,” she told reporters. “It’s evident, it’s in all of our metrics. So the answer is no, we do not agree with Michael O’Leary.”


Top Stories

Global COVID death toll tops 2 million, one death every 8 seconds

  The worldwide coronavirus death toll surpassed 2 million, according to a Reuters tally, as nations around the world are trying to procure multiple vaccines...

244 new cases, out of 11,163 tests announced on Friday

The Health Ministry announced 244 new Coronavirus cases out of 11,163 PCR and rapid antigen tests on Friday, 15 January, taking confirmed infections to...

Where to get antigen rapid tests on Saturday

The Health Ministry announced the following antigen rapid test sites for Saturday, 16 January 2021:   LIMASSOL Tassos Papadopoulos building – TEPAK, Limassol 08:30-16:30 Church Agia Varvara, Zakaki...

President Anastasides to get the second dose of COVID-19 vaccine next Monday

Cyprus President, Nicos Anastasiades, will receive the second dose of the vaccine against COVID-19, next Monday at the Health Center of Latsia, according to...

Expert says milder version of pandemic likely to be present in 2022

Dr Constantinos Tsioutis, Assistant Professor, Internal Medicine & Infection Prevention and Control at the Department of Medicine of the European University Cyprus and head...


Squash soup

Ingredients: 1 kg pumpkin, cut into small cubes, approximately 5 cups 2 medium (400g) sweet potatoes, cut into cubes, approximately 2 ½ cups 1 chopped leek, only...


No visit to Cyprus is complete without enjoying the traditional meal of many small dishes known as ‘meze’. This large feast, which has been a...

Prawns with fried cheese, barley shaped pasta

Put the barley shaped pasta into a small pan with salted water, bring to a boil and when tender, drain. Peal the prawns leaving...

Salmon and shrimp sheftalies

Mix all ingredients for tabbouli in a bowl and keep to one side so flavours can combine. Prepare the sheftalies: wash and soak the casing...