Insider Economy Public servants in Cyprus boycott tele-service

Public servants in Cyprus boycott tele-service

The government’s much-publicised Call Centre tasked with informing citizens where their demands and issues stood has been ‘derailed’ by civil servants who are not picking up.

This prompted the Ministry of Finance to issue a new circular that will force all concerned to undertake their responsibilities.

The circular underlines that if relevant Ministries and Departments directly respond to enquiries this will update the Ariadne internet portal and in this way, both the citizens calling in and the Call Centre’s operators will be properly informed.

A random inspection at Citizen Services Centres has shown that even though procedures did change, the system was not updated. That’s why the Public Administration and Personnel Department (PAPD) noted that with proper response from government employees, Ariadne will be enriched with the updated procedures and then there will be answers to all queries.

PAPD also indicated that with the continuous updating of Ariadne on progress recorded with citizens’ queries concerning pensions and allowances, the internet portal will provide prompt answers to registered users.

In addition, the PAPD calls on ministries and government departments to respond to submitted queries via the ticketing system within two days. And public servants responsible for the operation of the Call Centre are also invited to submit ideas and suggestions that could improve the system in cases where weaknesses are recorded.

 

Read more

https://in-cyprus.com/vast-majority-of-civil-servants-evaluated-as-excellent/

Top Stories

Higher fines for traffic offences move step closer

    Higher fines for traffic offences, long sought by police to reduce the number of road accidents, came a step closer today after the House...

64.8% of hospitalised Covid patients were male – weekly report

The Thursday report of the Health Ministry's Epidemiological Surveillance Unit has found that as of May 26 64.8% of all hospitalised Covid-19 patients (114...

Two more test positive to Covid-19, both through tracing

There were two new Covid-19 cases in Cyprus the Health Ministry said, both found through tracing the contacts of confirmed cases (60 tests today),...

Burial in Turkish-held north of enclaved G/C permitted 20 days after death

  Turkish Cypriot authorities yesterday finally allowed the remains of an enclaved Greek Cypriot from the Turkish-occupied village of Ayia Triada who died 20 days...

Additional relaxations in new Health Ministry decree

  Pleasure boats and sea sports are back, under conditions, following a decree issued on Thursday by Health Minister Constantinos Ioannou, CNA reports. The new decree...

Taste

Local cuisine: An introduction

Rich in fresh ingredients and tasty herbs, offers the very best of Mediterranean culinary delights. Head out to a tavern and feast on a...

Spiced lamb with beetroot salad and scented yoghurt

Lay the lamb on a tray, skin side down. Rub with crushed garlic, sprinkle with spices and ground pistachios, wrap in plastic wrap and...

Easy seafood pasta with white wine sauce

Ingredients: 2-3 tbsp olive oil 1 garlic clove, chopped 2-3 tablespoons of whipped cream 1/3 cup white wine 300g spaghetti, roughly broken 300-400g of...

Traditional salads that will blow your mind away

This traditional salads will make you actually love salads! Cyprus may be famous for souvla and kleftiko but if you try the traditional salads with...