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Mystery Shoppers in Cyprus’ hotels

The Cyprus Tourism Organisation wants to use mystery shoppers who will evaluate Cypriot hotels, Phileleftheros reported.

In the budget for 2019 which was submitted to Parliament for review, CTO asked for a fund to hire mystery shoppers.

Mystery shoppers will visit hotels and other tourist accommodations to review their services and help CTO update their classification.

Currently, a draft bill is pending in Parliament which, if implemented, will change the way hotels are categorised and includes new health and safety requirements that hoteliers must comply with.

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