With airports now in the second phase of their operation, the deputy tourism ministry has updated its COVID-19 destination protocol.
The FAQ covers entry requirements, including details on the Cyprus Flight Pass, protocols in force at hotels, on transportation and various sites and attractions, the classification of countries, testing and how travelers who test positive during their stay in Cyprus will be cared for.
Entry into the country
Q1: How will travelers be able to enter the country?
a. Source countries are divided into two categories (A and B) based on internationally available epidemiological data. As of 20th June, persons flying from Category A countries face no restrictions when traveling to Cyprus; people traveling from Category B countries are required to have a PCR test done at the source country, 72 hours prior to travel. The PCR test certificate will be requested prior to aircraft boarding, and should also be displayed at border control at the destination.
b. For travelers from Category B, whose country is unable to make PCR testing widely available to the public, compulsory testing will be required upon arrival at Cyprus airports. The cost of testing is borne by the traveler, and the expected cost is estimated at 60 Euros per person (this may eventually drop further as technology advances are made and international availability of testing kits increases). Test results will be available up to 24 hours later, so in the meantime travelers will be asked to self-isolate at their booked accommodation.
c. Travel from countries which are not featured in the above two categories, is allowed only in exceptional circumstances and after receiving prior approval by the Cyprus authorities.
Q2: What other documentation is necessary?
a. A ‘Cyprus Flight Pass’ will be made available on the website www.cyprusflightpass.gov.cy, which can be accessed and filled in electronically. For traveler facilitation, copies will also be made available at airport check-in counters. A filled-in copy of the flight pass will be requested prior to boarding, and at border control at the destination.
b. The flight pass will include the following points: a) a questionnaire requesting information on a person’s travels in the 14 days prior to visiting Cyprus b) confirmation that a person has not traveled to/from or lived in a country other than those included in Category A and B, in the 14 days prior to travel
c) confirmation that a person has not shown any symptoms related to COVID-19 in the 72 hours prior to travel
d) confirmation that a person has not knowingly been in touch with COVID-19 patients in the 14 days prior to travel
e) disclaimer that travel is taking place at a person’s own responsibility, and that the Republic of Cyprus or businesses operating within it, cannot be held liable for infection at any point during the travel process
f) disclaimer that upon return to their country of origin, a person will notify the Health Authorities of Cyprus, should they display COVID-19 symptoms in the 14 days after leaving the island.
Q3: What criteria is taken into consideration before categorizing countries?
a. Cyprus has decided to follow a categorization system in order to ensure equal treatment of countries with similar epidemiological results. The system is transparent, avoids discrimination, is dynamic, and evaluated daily so that countries can be added and removed based on the latest data available. The team which evaluates country data on a weekly basis, is comprised of scientists, epidemiologists, statisticians and public health professionals.
b. Examples of data points which are considered for each country (the list is not exhaustive) are: effective reproduction number ‘R(t) <1’ of the virus; daily cases per 100’000 population; weekly deaths per 100’000 population; weekly number of performed tests per 100’000 population; prevalence of the virus within the community; risk assessment of each country based on data from WHO and ECDC. No one statistic can define the categorization of each country; instead, categorization depends on the summary of all data points considered.
Q4: What protocols can be expected on airplanes?
a. Prior to boarding, travelers will need to show their valid PCR test certificate (if applicable) and ‘Cyprus Flight Pass’
- Travelers’ temperature may possibly be taken prior to boarding
- Wearing of masks may be made compulsory during the flight
Q5: What other protocols can be expected in Cyprus airports/port terminals?
- Entrance or passage will only be allowed to travelers and staff
- Travelers will have their temperature taken at border control
- A physical ‘COVID-19 Information Desk’ will be made available for travelers requesting information upon arrival
Q6: Are there any general protocols that will apply to the whole destination?
- Enhanced health, safety and hygiene protocols have been devised for all hospitality establishments, and extensive training of staff will take place prior to the destination opening for visitors.
- Physical distancing measures will be followed in all parts of the destination, so that people who do not belong to the same travel group maintain a reasonable distance from each other (2 sq. meters outdoors, and 3 sq. meters indoors).
- Where physical distancing is not possible, wearing of a face mask will be compulsory for both staff and visitors (airplanes, airports, ports, taxis, buses, diving/safari jeeps, lifts).
- Frequent aeriation will be taking place in all indoor areas, so that air conditioning can be enhanced with regular input of fresh air. e. Antibacterial gel will be made available in all establishments, at entrances, reception areas, lounges, public toilets, lifts etc.
Q7: Buses/rental vehicles/taxis/diving and safari jeeps
- Frequent aeriation and disinfection of buses
- Disinfection of rental vehicles after their return (including keys)
- Disinfection of all touch points after every route, for taxis and diving/safari jeeps (door handles, seats etc.)
Q8: Archaeological sites, museums, theme parks, mini cruises, diving sites, water sports
- Disinfection of all touch points after every use (artefacts, touch screens, rides, door handles, seats, diving equipment, water sports equipment etc.)
Q9: Swimming pools, beaches and water parks
- Disinfection of sun beds, umbrellas and personal safe boxes after every use
- Distance of 4m between umbrellas and 2m between sunbeds of persons not belonging to the same group
- Physical distancing will not apply to life guards who are called into urgent life-saving action
Q10: Accommodation establishments
- Use of masks and carrying out of appropriate hand hygiene, for all housekeeping and service staff
- Dispersion of guests at ‘group check-in’
- Rooms will not be allocated to new arrivals, unless enough time has passed for appropriate cleaning, disinfection and aeriation
- Disinfection of room keys/cards after every departure
- Where food or drink is displayed on self-service stations, appropriate sneeze guards or face masks are availed, and hand disinfection stations are installed; alternatively, items could be served directly by the staff
Q11: Restaurants, bars, cafes, pubs and night clubs
- Use of masks and gloves, for all back-of-house and front-of-house staff
- Service times will be extended, and advance booking enabled, to facilitate social distancing
- The maximum party size is set at 10 persons
- The minimum distance between persons not belonging to the same party, is 2 square meters outdoors, and 3 square meters indoors
- Menus will be disinfected after every use, unless they are disposable; alternatively they will be displayed at various communal points of the establishment, or made available digitally
- Guests will be encouraged to pay by card and not by cash g. Disinfection of all touch points will be carried out after each use e.g. chairs, tables, salt/pepper mills, sauce bottles, electronic payment machines etc. h. Use of table linen and towels will be discouraged, and should be replaced by disposables i. An information sheet will be made available at the entrance, displaying the maximum number of guests allowed in place at any given time
Testing at the destination
Q12: Is random testing going to be done at the destination level?
- Some travelers will, on a random basis, be asked to undergo a COVID-19 test upon arrival, irrespective of where they flew from. The cost will be borne by the Cyprus government.
Q13: How will we deal with travelers who test positive during their stay in Cyprus, and what is our capacity to do so? What happens to their close contacts i.e. their co-travelers or family members? Who will cover the cost of hospitalization and treatment?
- The Cyprus government is committed to taking care of all travelers who test positive during their stay, as well as their families and close contacts. The government will cover the cost of lodging, food, drink, and medication, in all cases mentioned above; the traveler will only need to bear the cost of their airport transfer and repatriation flight, in collaboration with their agent and/or airline.
- A COVID-19 hospital with 100 beds will be made available exclusively for travelers who test positive, and these can be increased at very short notice if required. If travelers show critical symptoms, an additional 112 intensive care units are available for their treatment, with 200 respirators on hand at any time for their perusal.
- 500 rooms in dedicated quarantine-hotels will be made available for close contacts of persons who test positive, and again these can be increased at very short notice if required. This will not only ensure that they are properly taken care of, but it will also provide peace of mind to other travelers, that their accommodation establishment is free of COVID-19. Should therefore an accommodation establishment be found to host a person who has tested positive, it will not be ordered into a 14-day quarantine; instead, the rooms used by the person who tested positive and close contacts, will undergo a deep clean and disinfection, before being utilized again. Further information
Q14: How can travelers be kept up-to-date with the latest developments, and informed about protocols implemented at the destination?
- A dedicated email address has been set up by the Deputy Ministry of Tourism for this purpose at [email protected].
- All relevant information will also be made available on the websites www.visitcyprus.com and www.cyprusflightpass.gov.cy. c. Moreover, a dedicated team of destination experts will reply to traveler queries on Facebook Messenger (main page www.facebook.com/VisitCyprus.cy). Additional pages are available in the following countries: UK, DE, RU, SWE, FR, AT, GR, IT, UKR, NED, POL, BEL, ES, CH, ISR.