News Coronavirus Call centre for those who cannot access 8998 service

Call centre for those who cannot access 8998 service

A call centre has been set up for those who cannot use the 8998 SMS service to obtain permission to leave the house under the stay at home decree.

The deputy ministry for research, innovation and digital policy said the new centre can be used only by:

  • those who have a foreign telecommunication provider as the SMS service does not support messages from non-Cypriot numbers
  • members of the public who have difficulty obtaining permission through the SMS service

The service will be available from 6 am to 9 pm in Greek and English as follows:

  • For Cypriot phone numbers: 80012012
  • For non-Cypriot phone numbers: +357 22 263030.

The call centre will service calls only from mobile phones through an automated IVR (Interactive Voice Response).

Those requesting permission through this service will receive a reply by SMS on their mobile phones.

Only one such permission is given every day, irrespective of the method used.

Citizens bear personal responsibility for the accuracy of the information provided to the call center and shall be liable for false statements.

Information of the movement restrictions are available on






Υπενθυμίζεται πως, σύμφωνα με τα σχετικά διατάγματα, επιτρέπεται μία μόνο κατ’ εξαίρεση μετακίνηση ημερησίως, ανεξαρτήτως μεθόδου που θα χρησιμοποιηθεί για την εξασφάλιση έγκρισης.


Σημειώνεται πως ο πολίτης φέρει προσωπική ευθύνη για την ορθότητα των στοιχείων που δηλώνει στο τηλεφωνικό κέντρο και υπέχει ευθύνη για ψευδή δήλωση.


Ολοκληρωμένη πληροφόρηση για τη διαδικασία εξασφάλισης έγκρισης κατ’ εξαίρεση μετακίνησης είναι διαθέσιμη στην ιστοσελίδα

Πηγή: Philenews / ΓΤΠ

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